• We endeavor to protect the Personal Information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification with security safeguards appropriate to the sensitivity of the Personal Information, regardless of the format in which it is held. We use various methods to safeguard Personal Information. They include:
• Physical measures: locked filing cabinets, restriction of access to offices, and alarm systems.
• Technical tools: passwords and encryption, using generally industry best practices.
• Organizational controls: confidentiality agreements, limiting access on a need-to-know basis, staff training and security clearances.
• Online security is also a priority. We incorporate security measures such as encryption and authentication tools to protect your Personal Information from unauthorized use. Firewalls are utilized to protect our servers and network from unauthorized users accessing and tampering with files and other information that we store.

Returns, Refunds, Cancellations and Exchanges

What We Will Do Together:
Step 1 – Raise a return/ replacement request within 7 days from the date of delivery, if you’ve received wrong or expired product(s).
Please raise a request here with order and contact details –
You can also raise a request with us using the Chat option.
In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.
Step 2 – Give us 2 working days to review your return request.
Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
Step 4 – In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, either in your jazzcash or any Bank Acc.
Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.
Under what conditions can I return/ replace my product?
Wrong product delivered
Expired product delivered
Damaged product delivered – Physical damage/ tampered product or packaging
Incomplete order – missing products
Under what conditions return/ replacement requests will not be accepted?
Opened/ used/ altered products.
Original packaging (mono cartons, labels, etc.) missing.
The return/ replacement request is generated after 7 days from the date of delivery.
The damaged/ missing product is reported after 2 days from the date of delivery.
How are returns processed?
Once you request to return a product, a pick up is organized for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.

Can I cancel my order?
You can cancel order from CANCEL button from order details page under My account section. You just need to give reason for cancellation, and leave rest on us.

OR
Please call us on (Mon – Fri – 9 am to 5 pm), and we will help you in cancelling the order.

Ellizocosmetics reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.

Note – Orders can be only cancelled till the status is “Ready to Ship”.

How will I receive the refund for my cancelled or returned product?
In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made from within 7 business working days. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.
How long does it take to receive a refund for a cancelled order or returned product?
We will process your refund within 7 business days incase of cancellation of an order. IN case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up.
Can I return part of my order?
Yes. You can return any products that are eligible for returns within 7 days of delivery.

Products with a purpose “Why”
Hey, I think we should have a bug repellant in our range. Well, that’s not how product decisions are taken at Ellizocosmetics. We first understand what the problem is, then get into the depth of what’s causing the problem.

Inspired by Latest Research
We then refer to our panel of experts to understand what the latest scientific & Natural research has to say about solutions. We have some awarded scientists & doctors who work with us to develop our formulations. Lots of meetings, interviews and research paper readings later, the decision on product concept is taken.
We understand from them not just what they want in the product, but also in packaging.